Came out gave a quote, after quote was agreed on came out next day and finished job right on the money.
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Had two other big plumbing groups never call or show up after initial meeting. These guys are the real deal. Great customer service and pricing. Wes Schnelle 16 Oct Technician Tim Harder came out and did an excellent job diagnosing our problem and giving us estimates our ways to fix the problem if it persists going forward. Can't recommend him enough. Thanks for the great experience. Anne Marie Comberrel 23 Sep My sump pump burned out from a power surge.
It took a while to figure out what the horrible smell was. He took apart the old sump and all the plastic and wires melted. Marla Rohrdanz 16 Sep I called on a Sunday to get them out to my folks house when their sewer was backed up. The service tech did show up that day and partially cleaned out some tree roots. They got a 2nd opinion from another plumber. Colton was my technician and he did such an awesome job!
He came out on the weekend which I greatly appreciate, and he was super nice and his work was the highest of high quality! Anita Walz 23 Aug Benjamin Franklin Plumbing came to my aide the day I called with an emergency situation. Garrett was my technician. He was very professional and courteous.
He had my problem solved in no time, and "saved the day". I would definitely call them again. Michael Nguyen 31 May Benjamin Franklin as a whole was a very professionally-run company with very friendly customer service and technician personnel. I, however, cannot recommend Matt Feltrop more.
He is the single most impressive tradesman I've ever encountered. He is willing to go far above and beyond your expectations, and is as friendly as they come. Highly knowledgeable, he is willing to educate you on the various other small ailments around your home in regards to plumbing and will make recommendations to the best of his ability. Whatever they're paying him at Ben Franklin, they aren't paying him enough. If the rest of the technicians are anywhere close to his level, then Ben Franklin is by far the best company to choose for plumbing issues.
Steffan Paul 16 May They must be getting rich on service fees when they quote small repairs. I need 2 faucets rebuilt, a new bathtub spout diverter, and a toilet shutoff valve.
That's all small stuff, maybe an hour's worth of work for a good plumber. Instead of charging for labor and then for parts, cumulatively, they charge set fees for EACH repair, meaning you start from zero for each thing and they just pile on the charges. Even the plumber here said that sounded high. Ya think? Come on. Are they using gold-plated parts that are hand-made by endangered monkeys? How can they justify those outrageous prices? May be a bit high but it wasn't out of my budget and they did decent work despite a few issues.
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But for Benjamin Franklin to charge that much for two faucet rebuilds, a spout diverter, and one shutoff valve is just highway robbery. Maybe this company can be competitive on large ticket items but for small repairs, they will seriously overcharge you. Best to look elsewhere.
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Only nice thing I can say is their plumber was very friendly. I suspect that happens a lot. Prima Taylor 01 May I called at this afternoon and spoke to the nicest lady, on the phone. She said someone would be right out to help me with my sink problems. Within 30 minutes Garrett showed up.
He was so friendly and knowledgeable. He was cleanly dressed and had awesome clean, wavy hair. I appreciated the fact, he put down a mat in front of my sink when he worked. Within no time, he had my sink and dishwasher running again. He gave me several suggestions to prevent further problems, which I was happy to have. I was so pleased with his service, I asked for an estimate for future service, on a hot water heater. He is an asset to your company.
Thank you Garrett! Sharon Burns 25 Apr Today, much to my chagrin, my hot water tank decided to say good bye. I called Benjamin Franklin Plumbing this morning and by they were here. The two young men how came to my aide were wonderful. John gave me options, explained them all to me, and helped me decide what the best option for me would me. They worked fast, very neat, and cleaned up perfectly. I will call them for anything I need in the future. Thanks guys for all your hard work. Macormac Fab and Kustom 17 Apr Jose just cleared up my sink drain in no time. Very courteous guy, neat, and took pride in what he did.
Would recommend Jose again for sure. Kyle Wiseman 25 Mar Had Matthew come in and gave me several quotes, helped me decide what was best and I felt like he was really knowledgeable. This was my first experience with Benjamin Franklin plumbing and doubt it will be my last. Very happy customer.
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They can be a higher on certain things but are very competitive and they earn every dollar. D Schafer 03 Apr Tim arrived on time, first thing in the morning and was persistent in locating the clog in my kitchen sink. Once he fixed the clog he provided some solutions to help us prevent this in the future.
He was extremely professional, courteous and while he provided the worst case scenario it ended up not being the case. Many thanks and our hats are off to Tim! Jacob Smith 21 Mar I had issues when I got home and was able to have a tech out the same day which was amazing! The tech they sent, Garrett was the best tech. He was very professional and explained everything up front and went in depth with the work he did. He will be the reason I keep using Ben Franklin Plumbing. Richard Frankel 12 Mar Ken arrived promptly and actually had quite an ordeal cleaning roots out of the pipes under the house.
He had to use the camera to see what was there and then confirmed everything was gone. Awesome job!
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Kat Sherman 25 Feb The dispatcher was patient and helpful, and the technician got here as soon as possible and fixed our plumbing emergency quickly. Thank you! Niki Gresham 13 Jan I would like to begin by saying that Ken was the technician sent to our residence and he was fantastic. He even tried to negotiate with our warranty company. He was knowledgeable and told us what he was doing every step of the way.
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Benjamin Franklin is expensive, but they use quality materials, qualified technicians, and provide prompt service. In addition to all of this, they actually guarantee their work and provide warranties on their materials. This type of assurance is worth every penny! Facebook Reviews. I have never had a bad experience with Ben Franklin. Their techs are friendly and knowledgeable and always find ways to save me money. Benjamin Franklin plumbing is a great company!!! We highly recommend them. Tim was very professional and responded right away to our late night sump pump emergency.
They did an excellent job! My father requested their services, but they never showed up or called. My parents are senior citizens and they are taking advantage of them. Now my father plans to pay the bill to avoid conflict. Ben Franklin had been out once before and cleared clog from kitchen sink and ran camera 6 months ago.
Will never use Ben Franklin again. Talked to manager, no effort made to make situation better. They got their money, end of it.